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random_thoughts/random_thoughts.html
After many years of observation and involvement with American business I find that these qualities seem to be found in all the best companies, and the first one is always number one... com-mon sense noun: very rare quality which you either have or don't have • the customer is always right. Period. • the customer pays the bills. • taking care of the customer is taking care of business. • have a real person answer the telephone at your business • have sales and customer service be the same department with the same targets, metrics and compensation • hire competent people, tell them what you expect, trust them and get out of the way - if they screw up talk to them • give people the power to solve problems quickly • you use your common sense to solve problems quickly instead of referring to four feet of policies and procedures which don't cover this problem in the first place! • why you walk around a seven foot wide hole instead of falling into it • don't fund a business that never projects generating revenue • avoid being stupid • if you screw up, admit it, apologize and fix it

FOOD    |    ETHICS   |   COMMON SENSE